About a year ago I purchased a pair of Orvis PRO Wadding Boots. I liked them. A lot. So much, that I wrote this glowing review.
A few weeks ago, though, I noticed some bad stuff happening. The soles were coming away from the boots.
So I called Orvis and explained the situation. Their website states that they are “100% committed to customer satisfaction.” You bet they are! They offered to send me a shipping label, or the option to return and exchange the boots at a local store. I went with B. At the Orvis Store in Avon, they explained that I had a very early run of the boot, and that they were aware of some issues. (I wish I knew the production run number; suffice to say, if you experience the same issues, Orvis will take care of you.) So, easy-squeezey exchange, and off I went to fish.
Now we play the waiting game. I’m hoping this new pair doesn’t self-destruct. I’m hard on boots, but I’ve had other pairs from other makers that lasted many years. Fingers crossed, as I love how lightweight and supportive these boots are.
Good article. It pays to purchase from reputable stores….and buy quality items to start with. Your payoff is similar to one I had with their Pro waders a few years ago. I went to Manchester, VT and I walked out with a new pair.
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Thanks, Bill. I hope it’s not a recurring problem as I really like these boots.