Orvis PRO Wading Boot issues — resolution — and excellent customer service

About a year ago I purchased a pair of Orvis PRO Wadding Boots. I liked them. A lot. So much, that I wrote this glowing review.

A few weeks ago, though, I noticed some bad stuff happening. The soles were coming away from the boots.

The glue was failing on the outer soles. The only thing holding them on were the studs.
On the right boot, the glue was failing on both the outer sole and the midsole.

So I called Orvis and explained the situation. Their website states that they are “100% committed to customer satisfaction.” You bet they are! They offered to send me a shipping label, or the option to return and exchange the boots at a local store. I went with B. At the Orvis Store in Avon, they explained that I had a very early run of the boot, and that they were aware of some issues. (I wish I knew the production run number; suffice to say, if you experience the same issues, Orvis will take care of you.) So, easy-squeezey exchange, and off I went to fish.

Now we play the waiting game. I’m hoping this new pair doesn’t self-destruct. I’m hard on boots, but I’ve had other pairs from other makers that lasted many years. Fingers crossed, as I love how lightweight and supportive these boots are.

2 comments on “Orvis PRO Wading Boot issues — resolution — and excellent customer service

  1. William Travis says:

    Good article. It pays to purchase from reputable stores….and buy quality items to start with. Your payoff is similar to one I had with their Pro waders a few years ago. I went to Manchester, VT and I walked out with a new pair.

    Bill Travis

    Sent from my iPad

    >

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